When Labor Secretary Francis Tolentino assumed office, the country was reeling from the tragic collapse of an under-construction building in Angeles City that claimed many lives. Eager to demonstrate decisive leadership, Tolentino visited the site and ordered an investigation. However, his public announcement suspending the regional labor director before she was formally informed sparked controversy over due process.
The Importance of First Decisions
First impressions in public service are critical. New officials are watched closely for energy, fresh ideas, and decisive action, but also for fairness and respect for the law. Tolentino's case illustrates how the manner of decision-making can overshadow the intent. Announcing disciplinary action on national television before giving the official a chance to respond creates an impression of prejudgment, even if legally justified.
Due Process vs. Public Accountability
Government officials deserve basic administrative due process. Public accountability is vital, but public humiliation is different. The Department of Labor and Employment's order for the building owner and contractor to pay over P11 million in wages and fines raised further concerns. The building owner filed a motion for reconsideration, claiming he was never informed of specific charges, never received evidence, and was denied a meaningful opportunity to respond. His lawyer also argued that no employer-employee relationship existed with the workers, who were hired by the contractor.
Transparency and Consistency
Earlier, DOLE Region III had lifted a work stoppage in October 2025 after the contractor corrected safety violations, complied with requirements, paid penalties, and settled worker benefits. If new findings justify another order, the public deserves a clear explanation. Transparency strengthens confidence; silence creates doubt. Due process is not a technicality but a foundation of good governance, ensuring justice is fair.
Strong leadership is measured by careful decisions, not speedy punishments. Newly appointed officials face the temptation to act swiftly, but there is a difference between acting swiftly and acting prematurely. History shows that respected public servants earned trust through sound decisions, thorough investigations, and listening before judging.
Building Lasting Trust
First impressions matter, but lasting reputations are built on consistency, fairness, and respect for the rule of law. Every new administration has an opportunity to inspire confidence through careful decisions. The best first impression is not appearing tough but showing that justice is guided by facts, fairness, and due process. These qualities build public trust, which is far more valuable than dramatic headlines.
