The Government Service Insurance System (GSIS) has expanded its Ginhawa Service Hubs to more malls in Metro Manila and nearby areas, giving government workers and pensioners additional locations to seek assistance with pension, loan, claims, and other transactions.
GSIS President and General Manager Wick Veloso announced on Friday that the new mall-based access points aim to make frontline services more convenient for members and pensioners who may find it difficult to visit regular branch offices.
Bringing services closer
"We are bringing GSIS services closer to our members and pensioners. Through our Ginhawa Service Hubs in malls, their transactions become more accessible, convenient, and faster," Veloso said.
The Ginhawa Service Hubs are located at Festival Mall in Alabang, Robinsons Galleria in Ortigas, Robinsons Novaliches, Robinsons Place Dasmariñas, and SM Mall of Asia in Pasay City.
Services offered
Members and pensioners can get assistance with GSIS Touch registration, Annual Pensioners Information Revalidation, loan and claims inquiries, document submission and compliance, housing account applications, non-life insurance concerns, status checking of applications and claims, and other member assistance services.
Veloso noted that the hubs also support the agency's digital transformation efforts by providing in-person assistance in high-traffic areas while encouraging wider use of the GSIS Touch mobile app.
"Our members and pensioners no longer need to travel far for their GSIS needs. We bring the service where the people are," he said.
Advisory for members
Schedules and available services may vary per location. Members and pensioners are advised to monitor official GSIS social media pages for updated advisories and operating hours.
